Job overview

An exciting opportunity has arisen for an administrator within our Bladder, Bowel and Pelvic Health team . The postholder is also expected to provide cross cover for the Lower limb and Lymphoedema team. The teams provide specialist services for adults under the care of Lewisham and Greenwich NHS Trust.

The post holder will be required:

· To provide administrative support to the Bladder, Bowel and Pelvic Health team, with cross cover (during planned and unplanned absences) to other teams as appropriate especially the Lower Limb Service (Leg Ulcer and Lymphoedema teams)

· To work with the Single Point of Access (SPA) with regard to answering/sending messages on RiO

· To contact patients and/or carers/relatives with regard to booking appointments via telephone, letter and email.

· Establishing, developing and maintaining effective admin processes for BBPH

Please refer to the attached job description for full details of the role.

Main duties of the job

To take messages ensuring complete confidentiality in accordance with Trust policy; To be aware of Trust Complaints Procedures and be able to act accordingly; Maintaining confidentiality at all times.

First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.

To deal with patients in a respectful and professional manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring manner is required in difficult situations.

To register patient details on RiO ensuring a high level of data accuracy; To admit and discharge patients on RiO To deal with written and telephone enquiries for the service as appropriate. To book follow up appointments as required and support with appointment management for clinicians.

To participate in administration duties such as the answer phone, appointment text reminders, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent to the appropriate departments.

Providing cover for administration colleagues during annual leave, sickness or any unplanned absences and busy periods – this may also include at different sites.

Be fully competent in the features of the trust computer system and undergo further training when systems are updated as the job requires.

Please refer to the attached job description for full details of the role.

Lewisham and Greenwich NHS Trust

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