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Medical Receptionist/Administrator

Park Medical Centre

Information:

This job is now closed

Job summary

We are looking for a positive and caring individual to join our friendly team as a Reception/ Administrator.

As an GP receptionist you will play a crucial role in the smooth operation of a General Practice.

If you are great with people, tech-savvy, thrive in a busy environment, and are able to manage a variety of tasks efficiently, we'd love to hear from you!

Main duties of the job

Key Responsibilities:

  1. Provide a welcoming and professional environment for patients and visitors, offering support and assistance as needed.
  2. Opening and closing the practice in line with requirements as well as maintaining the reception and waiting area clean and tidy at all times.
  3. Coordinate appointments, be confident to triage patients based on urgency as well as appropriately signposting patients to relevant external services where required.
  4. Processing new registrations ensuring forms are filled in correctly and information is entered onto Emis accurately.
  5. Answer telephone calls in a professional and friendly manner, ensuring lines remain free-flowing and patients needs are addressed promptly.
  6. Check EMIS workflow for tasks such as GP2GP, patient registration, referrals, prescriptions, and other administrative tasks, ensuring timely action.
  7. Manage daily filing of paper correspondence .Scan, code, and process all mailing and documents, ensuring action is taken when needed.
  8. Receiving payments and processing requests for medical certificates, reports etc ensuring appropriate documentation.
  9. Ensure compliance with practice protocols/policy, data protection, safeguarding and confidentiality guidelines.
  10. Receiving specimens, ensuring they are properly labelled and process them as per protocol .

About us

  • We are a small and very friendly team of reception and admin staff, practice manager, GPs, nurses , pharmacist, physician associate and a health care assistant. Other members of the local Primary Care team do also attend and provide clinics at our surgery.
  • Our practice is a self contained property located just in front of the lovely Southwark Park and very close to Surrey Quays Overground Station and Canada Water.
  • You can access several paths of career progression and developmental routes
  • Company Pension
  • Cycle to work scheme and free parking available

Date posted

21 March 2025

Pay scheme

Other

Salary

£11.44 to £12.21 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

A5336-25-0000

Job locations

57 Hawkstone Road

London

SE16 2PE


Job description

Job responsibilities

Were looking for a candidate with fantastic customer service and communication skills to join our great team.If you are tech-savvy, thrive under pressure, have a positive attitude and love helping others , we want to hear from you!

What You' ll Need:

  • Excellent customer service and communication skills.
  • Strong IT skills and the ability to learn new systems quickly.
  • Ability to stay calm and focused under pressure.
  • Experience with administrative tasks in a healthcare setting is a desirable, however training will be provided for candidates that are willing to learn.

Desirable:

  • Familiarity with EMIS Webb is a plus, but were happy to train the right candidate!

Job description

Job responsibilities

Were looking for a candidate with fantastic customer service and communication skills to join our great team.If you are tech-savvy, thrive under pressure, have a positive attitude and love helping others , we want to hear from you!

What You' ll Need:

  • Excellent customer service and communication skills.
  • Strong IT skills and the ability to learn new systems quickly.
  • Ability to stay calm and focused under pressure.
  • Experience with administrative tasks in a healthcare setting is a desirable, however training will be provided for candidates that are willing to learn.

Desirable:

  • Familiarity with EMIS Webb is a plus, but were happy to train the right candidate!

Person Specification

Experience

Essential

  • - Experience in a customer-facing role, demonstrating excellent interpersonal and communication skills. You will be the first point of contact for patients and visitors, ensuring a welcoming and professional environment.
  • - Ability to handle inquiries with empathy and efficiency, both in person and over the phone.
  • - Solid understanding of IT systems and demonstrate the ability to efficiently use the practice's digital platforms. This includes, but is not limited to, electronic health records, appointment scheduling software, and communication tools.
  • - Familiarity with troubleshooting basic IT issues and adapting to new technologies .
  • Training will be provided on specific systems used within the practice.

Desirable

  • - Experience in managing a busy reception area and resolving issues promptly and courteously .
  • - Experience of working in a Health Care setting.
  • - Experience of working in a GP practice

Qualifications

Essential

  • The candidate must have excellent customer service and communication skills.
  • They must also be able to demonstrate excellent IT skills and the ability to work well under pressure.

Desirable

  • Knowledge of using EMIS Webb not essential if you have the right attitude and are willing to learn new systems.
  • Experience with various administrative duties within a health care environment is desirable but not essential.
Person Specification

Experience

Essential

  • - Experience in a customer-facing role, demonstrating excellent interpersonal and communication skills. You will be the first point of contact for patients and visitors, ensuring a welcoming and professional environment.
  • - Ability to handle inquiries with empathy and efficiency, both in person and over the phone.
  • - Solid understanding of IT systems and demonstrate the ability to efficiently use the practice's digital platforms. This includes, but is not limited to, electronic health records, appointment scheduling software, and communication tools.
  • - Familiarity with troubleshooting basic IT issues and adapting to new technologies .
  • Training will be provided on specific systems used within the practice.

Desirable

  • - Experience in managing a busy reception area and resolving issues promptly and courteously .
  • - Experience of working in a Health Care setting.
  • - Experience of working in a GP practice

Qualifications

Essential

  • The candidate must have excellent customer service and communication skills.
  • They must also be able to demonstrate excellent IT skills and the ability to work well under pressure.

Desirable

  • Knowledge of using EMIS Webb not essential if you have the right attitude and are willing to learn new systems.
  • Experience with various administrative duties within a health care environment is desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park Medical Centre

Address

57 Hawkstone Road

London

SE16 2PE


Employer's website

https://www.parkmedicalcentresouthwark.co.uk (Opens in a new tab)

Employer details

Employer name

Park Medical Centre

Address

57 Hawkstone Road

London

SE16 2PE


Employer's website

https://www.parkmedicalcentresouthwark.co.uk (Opens in a new tab)

For questions about the job, contact:

GP partner

Dr Cristina Guallar

recruitment@parkmedicalcentresouthwark.co.uk

02072322243

Date posted

21 March 2025

Pay scheme

Other

Salary

£11.44 to £12.21 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

A5336-25-0000

Job locations

57 Hawkstone Road

London

SE16 2PE


Supporting documents

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