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Administrative and Clerical Officer (GRE SPA) Band 2

Oxleas NHS Foundation Trust • Full-time • London, Greater London, England, United Kingdom • max £29.179 / year • 5d ago

Job overview

Important Sponsorship Information for this post: We are unable to offer a certificate of sponsorship for this post.

Children & Young People (CYP) – Single Point of Access (SPA)

Permanent Full Time Role - 37.5 hours per week

Based at Memorial Hospital or High Point House and other Trust sites

Flexible shifts to cover the SPA operational hours of 8:00am to

7:00pm (currently working to 5pm) , Monday to Friday.

May include some WFH (after training ) but subject to operational needs.

This post is within an Admin team providing a single point of access support for healthcare professionals, parents, carers and young people.

The Role is in a phone centre environment, as a team dealing with approx. 130 calls a day, whilst carrying out admin duties.

This is a varied role creating referrals, booking appointments, taking messages/dealing with queries, scanning documents, uploading them to the RIO system, sending out reports.

This is a very demanding role - you must have the focus and ability to switch back and forth between tasks and excellent attention to detail is key.

Main duties of the job

Liaise with parents, schools, G.P.s and other professionals with regard to administrative duties relevant to client care, for example, processing new referrals, arranging appointments.
To provide reception duties - allowing secure access , preparing clinic rooms for use, maintaining records of key holders and alarm and door codes.
To respond to incoming calls and emails and deal with enquiries. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant service /clinician.
To open, sort and scan post and any relevant correspondence for SPA and SCS. Notify the relevant SCS service/clinician of new documents available to view on RIO.
To scan/upload documents to RIO, using the Trust standards.
To process new referrals and information, recording appropriate data onto RiO.
To book appointments, clinics, meetings, and rooms as required for SCS.
To book interpreter services as required.
To produce clinic appointment letters, book rooms for group therapy and interpreter services as required.
To contact service users with reminders for appointments as required.
To despatch outgoing correspondence via post room, email or DOCMAN as appropriate.
To input/update information on the database, ensuring quality of data and completeness.
To check waiting list information and prioritise and action accordingly.
To record contacts and actions on RIO according to local policies.

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