Job overview
Children & Young People (CYP) – Single Point of Access (SPA)
Permanent Full Time Role - 37.5 hours per week
Based at Memorial Hospital or High Point House and other Trust sites
Flexible shifts to cover the SPA operational hours of 8:00am to
7:00pm (currently working to 5pm) , Monday to Friday.
May include some WFH (after training ) but subject to operational needs.
This post is within an Admin team providing a single point of access support for healthcare professionals, parents, carers and young people.
The Role is in a phone centre environment, as a team dealing with approx. 130 calls a day, whilst carrying out admin duties.
This is a varied role creating referrals, booking appointments, taking messages/dealing with queries, scanning documents, uploading them to the RIO system, sending out reports.
This is a very demanding role - you must have the focus and ability to switch back and forth between tasks and excellent attention to detail is key.
Main duties of the job
- Liaise with parents, schools, G.P.s and other professionals with regard to administrative duties relevant to client care, for example, processing new referrals, arranging appointments.
- To provide reception duties - allowing secure access , preparing clinic rooms for use, maintaining records of key holders and alarm and door codes.
- To respond to incoming calls and emails and deal with enquiries. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant service /clinician.
- To open, sort and scan post and any relevant correspondence for SPA and SCS. Notify the relevant SCS service/clinician of new documents available to view on RIO.
- To scan/upload documents to RIO, using the Trust standards.
- To process new referrals and information, recording appropriate data onto RiO.
- To book appointments, clinics, meetings, and rooms as required for SCS.
- To book interpreter services as required.
- To produce clinic appointment letters, book rooms for group therapy and interpreter services as required.
- To contact service users with reminders for appointments as required.
- To despatch outgoing correspondence via post room, email or DOCMAN as appropriate.
- To input/update information on the database, ensuring quality of data and completeness.
- To check waiting list information and prioritise and action accordingly.
- To record contacts and actions on RIO according to local policies.